About Cents
Cents is a leading all-in-one business management system designed for laundromats and dry cleaners. The platform combines software and hardware to help owners save money, enhance operations, and increase revenue.
The Challenges
Cents struggled with various challenges in handling and making use of the extensive data produced by laundromats to improve their operational processes:
Struggled With The Massive Influx of Data From Laundromats
As a vertical SaaS company, Cents collected thousands of data points each hour from its customers’ laundromat locations. This included data on POS transactions, washing machine runtimes and pounds of dry cleaning processed. Due to its sheer volume, managing and analyzing this data effectively was a significant challenge.
Dealt With Siloed Data Stored Across the SQL Warehouse
The data was stored across numerous tables in an SQL warehouse, which made it difficult to extract and analyze. This siloed approach hindered Cents’ ability to integrate data with other essential systems, like Salesforce, complicating comprehensive planning and analysis.
Struggled With Analytics Resources Limitations and Manual Data Tasks
Cents faced the challenge of developing numerous workflows for complex use cases across various business units, exacerbated by limited analytics resources. This led to frequent data requests being directed to the engineering team, who were also burdened with time-consuming manual report updates and data synchronization. These inefficiencies drained resources and diverted focus from crucial product and engineering projects.
The Solution
To address these challenges, Cents partnered with Savant and implemented several practical solutions:
Comprehensive Dataflows Integrated Across SQL and Other Systems
Savant helped Cents build dataflows that combined information from their SQL warehouse with other important business data. This integration improved the accuracy and efficiency of generating both internal and external reports.
Real-Time Dashboards for Laundromat Performance Insights
We enabled Cents to create real-time dashboards that provided laundromat operators with clear insights into their operations. These dashboards helped operators better understand their performance and strengthen customer relationships, leading to higher retention rates.
Revenue tracking Improved With Salesforce Integration
By merging operator data with Salesforce custom objects, Cents gained a better understanding of each laundromat’s market presence. This insight helped the sales team identify new growth opportunities and increase revenue.
Automated Data Synchronization and Report Updates
Savant’s automation capabilities reduced the need for manual data synchronization and report updates. This saved time and allowed Cents’ team to focus on strategic initiatives rather than routine tasks.
Self-Service Analytics Training for Efficient Workflow Management
Savant developed numerous workflows for Cents’ complex use cases across various business units. The biggest value Savant delivered was training the Cents team to manage their own data analysis needs. This addressed their limited analytics resources and reduced their reliance on external support.
